1. Introduction & Acceptance

Welcome to Educore Educational Systems ("Educore," "we," "us," or "our"). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website at educorepk.online (the "Website"), enroll in our educational programs, or otherwise interact with us.

By accessing or using our Website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms set out herein, please discontinue your use of our Website and services immediately.

This policy applies to all visitors, students, prospective students, and any other individuals who interact with Educore Educational Systems through our digital platforms or communications.

2. Information We Collect

We collect information in several ways when you interact with Educore Educational Systems. The types of information we collect depend on how you use our services.

2.1 Personal Information You Provide

When you contact us, enroll in a course, book a consultation, or otherwise communicate with us, you may provide us with:

• Full name and preferred name
• Email address
• Phone number and country code
• Country of residence
• Target exam type and current English proficiency level
• Educational background and exam history
• Payment information (processed securely through third-party payment processors — we do not store card details)
• Messages, questions, and any other information you choose to share with us

2.2 Usage Data Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and how you interact with our pages, including:

• IP address and approximate geographic location (country/city level)
• Browser type, version, and settings
• Operating system and device type
• Pages visited, time spent on each page, and navigation paths
• Referring URL (the page you visited before arriving on our site)
• Date and time of each visit
• Links clicked and buttons interacted with

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to improve your experience and collect analytics data. Please refer to Section 5 (Cookies Policy) for detailed information on the types of cookies we use and how to control them.

3. How We Use Your Information

We use the information we collect for the following legitimate purposes:

3.1 Service Delivery and Enrollment Processing

Your personal information is primarily used to provide you with the educational services you have requested. This includes processing your enrollment, scheduling your sessions, assigning you to the appropriate instructor, and delivering course materials. Without this information, we would be unable to provide our services to you effectively.

3.2 Communication

We use your contact information to respond to your inquiries, send enrollment confirmations, provide course updates, share session reminders, and communicate important changes to our services or policies. We may also send you information about new courses, special offers, or resources we believe may be of interest to you, subject to your consent where required by applicable law.

You may opt out of marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly at privacy@educorepk.online.

3.3 Analytics and Service Improvement

We analyze usage data to understand how visitors use our Website, which pages are most popular, where users encounter difficulties, and how we can improve our content and user experience. This analysis helps us deliver a better service and develop new programs that better serve our students' needs.

3.4 Legal Compliance

We may use your information as necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also use information to enforce our terms of service and protect the rights, property, or safety of Educore, our students, or the public.

4. Data Sharing & Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the limited circumstances described below.

4.1 Payment Processors

To process course fees and payments, we use reputable third-party payment processors (such as Stripe, PayPal, or similar services). These processors collect and process your payment details directly and are bound by their own privacy policies and applicable financial regulations. Educore does not store or have access to your full payment card details.

4.2 Email Service Providers

We use email service providers to send transactional emails (such as enrollment confirmations and session reminders) and marketing communications. These providers process email addresses and related data solely on our behalf and under our instructions, and are prohibited from using your data for their own purposes.

4.3 Analytics Platforms

We use analytics services, including Google Analytics, to analyze website traffic and usage patterns. These services may collect and process data about your visits to our Website using cookies and similar technologies. Google Analytics data is aggregated and anonymized to the extent possible. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

4.4 Legal Requirements

We may disclose your personal information when we believe in good faith that disclosure is necessary to: (a) comply with a legal obligation, court order, or governmental authority; (b) protect and defend the rights or property of Educore Educational Systems; (c) prevent or investigate possible wrongdoing in connection with our services; or (d) protect the personal safety of users of our services or the public.

4.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.

5. Cookies Policy

Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences and improve your experience. We use the following categories of cookies on our Website.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the Website to function correctly. They enable core functionality such as page navigation and access to secure areas. The Website cannot function properly without these cookies, and they cannot be disabled.
• Performance and Analytics Cookies: These cookies collect information about how visitors use our Website, such as which pages are visited most often and whether visitors receive error messages. This data is aggregated and anonymized. We use Google Analytics for this purpose.
• Functionality Cookies: These cookies allow our Website to remember choices you make (such as your preferred language) and provide enhanced, personalized features. They may also be used to provide services you have requested.
• Marketing and Targeting Cookies: These cookies may be set by our advertising partners. They do not store directly personal information, but work by uniquely identifying your browser and device. If you do not allow these cookies, you will experience less targeted advertising.

5.2 How to Control Cookies

You can control and manage cookies in several ways. Most web browsers allow you to manage cookie preferences through browser settings. You can set your browser to refuse cookies, delete existing cookies, or alert you when new cookies are set. Please note that disabling certain cookies may affect the functionality of our Website.

For more information about managing cookies, visit www.allaboutcookies.org or refer to your browser's help documentation.

6. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or as required by applicable law.

Specifically:

• Student enrollment data is retained for a minimum of 5 years following the end of your enrollment, to comply with educational record-keeping requirements and to handle any disputes.
• Contact form submissions are retained for up to 2 years unless you request earlier deletion.
• Payment records are retained for 7 years as required by applicable financial and tax regulations.
• Marketing communications preferences and opt-out records are retained indefinitely to ensure we respect your choices.
• Analytics data is retained in anonymized, aggregated form for up to 26 months, in line with Google Analytics default settings.

When your personal information is no longer needed, we will securely delete or anonymize it in accordance with our data deletion procedures.

7. Your Rights

Depending on your location and applicable law (including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area), you may have the following rights regarding your personal information.

7.1 Right to Access

You have the right to request a copy of the personal information we hold about you. We will provide this information free of charge within 30 days of receiving a verified request. In exceptional cases, we may charge a reasonable fee for additional copies or where requests are manifestly unfounded or excessive.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct it. We will act on your request within 30 days and notify any third parties who received the incorrect information where feasible.

7.3 Right to Erasure ("Right to Be Forgotten")

You have the right to request that we delete your personal information in certain circumstances, including where the information is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal ground applies. Please note that certain data may need to be retained for legal compliance purposes even after an erasure request.

7.4 Right to Restrict Processing

You have the right to request that we limit the processing of your personal information in certain circumstances, such as where you contest the accuracy of the data or object to our processing it while we verify your request.

7.5 Right to Data Portability

Where we process your personal information on the basis of consent or for the performance of a contract, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format, and to transmit it to another controller.

7.6 Right to Object

You have the right to object to the processing of your personal information where we rely on legitimate interests as our legal basis for processing. You also have the right to object at any time to the processing of your personal information for direct marketing purposes, including profiling for direct marketing purposes.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at privacy@educorepk.online. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our Website and services are not directed to children under the age of 13 years. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at privacy@educorepk.online.

Upon receiving such notification, we will take reasonable steps to promptly remove the child's personal information from our records and systems.

If you are between 13 and 18 years of age, you may only use our services with the involvement and consent of a parent or legal guardian. We encourage parents and guardians to be actively involved in their children's online activities and to ensure that children do not submit personal information without parental permission.

In jurisdictions where the age of digital consent is higher than 13 (for example, 16 in some EU member states), we will comply with those requirements as applicable.

9. International Data Transfers

Educore Educational Systems operates as an online platform serving students in over 15 countries. As a result, your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

We take steps to ensure that personal information transferred internationally receives an adequate level of protection. Where required by applicable law, we use appropriate safeguards for international data transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Binding Corporate Rules where applicable
• Consent of the data subject where appropriate

By using our Website and services, you acknowledge that your personal information may be processed in countries where data protection standards may differ from those in your country of residence.

For more information about our international data transfer practices or to request a copy of the safeguards we have put in place, please contact us at privacy@educorepk.online.

10. Security Measures

We take the security of your personal information seriously and implement a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: Our Website uses SSL/TLS encryption (HTTPS) to protect data in transit between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All staff with access to personal data receive privacy and security training.
• Secure Hosting: Our Website and data are hosted on reputable cloud platforms with robust physical and logical security controls.
• Data Minimization: We collect only the personal information that is necessary for the purposes outlined in this policy.
• Regular Reviews: We periodically review our information collection, storage, and processing practices to guard against unauthorized access and to ensure our security measures remain effective.

While we implement industry-standard security measures, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your personal information, but we are committed to doing everything reasonably possible to protect it.

In the event of a data breach that is likely to result in a risk to the rights and freedoms of individuals, we will notify the relevant supervisory authority within 72 hours of becoming aware of the breach, where required by applicable law. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes to this policy, we will update the "Last Updated" date at the top of this page.

For material changes — those that significantly affect how we use your personal information or the rights you have under this policy — we will provide more prominent notice, which may include:

• A notice prominently displayed on our Website homepage
• An email notification sent to the email address associated with your account or enrollment
• A pop-up or banner notification on our Website

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Website and services after the effective date of any changes to this policy constitutes your acceptance of those changes.

If you disagree with any changes to this Privacy Policy, you may close your account and cease using our services. You may also contact us to exercise your data rights as described in Section 7.

12. Contact Information for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which we handle your personal information, please do not hesitate to contact us. We are committed to resolving any privacy concerns you may have promptly and transparently.

If you are located in the European Economic Area (EEA) and believe that we have not addressed your privacy concern satisfactorily, you have the right to lodge a complaint with your local data protection supervisory authority. A list of EEA supervisory authorities is available at edpb.europa.eu.

For non-urgent general inquiries about our services, you may also contact us through the Contact Us page on our Website.